1. General Information
Canada Passport Help (CanadaPassportHelp.ca) is a private passport application assistance service owned and operated by 7082924 Canada Inc., operating as Passport Help Services.
Canada Passport Help is not the Government of Canada and is not affiliated with, endorsed by, or part of the Government of Canada, Service Canada, the Canadian Passport Program, Immigration, Refugees and Citizenship Canada (IRCC), or any Canadian embassy or consulate.
Our services are optional. Canadian citizens may obtain passport forms, instructions, and information and may apply for a Canadian passport directly through the Government of Canada without using Canada Passport Help or paying our professional service fees.
These Terms and Conditions govern your use of CanadaPassportHelp.ca and the services purchased or provided through this website.
By using this website or purchasing our services, you agree to these Terms and Conditions.
Personal information submitted to us will be handled in accordance with our Privacy Policy and used for purposes related to providing the services you request.
2. Service Package Fees and Government Charges
Unless otherwise stated on the applicable service page, the price charged by Canada Passport Help is the total price for the private passport assistance package selected by the client.
For our standard passport assistance packages, the price shown includes:
- Canada Passport Help’s professional service fee for application preparation, review, and assistance;
- The applicable standard Government of Canada passport application fee; and
- Any other services specifically identified as included in the selected service package.
Although the applicable Government of Canada passport fee may be included in the total package price charged by Canada Passport Help, Canada Passport Help is a private company and is not a government agency. The government portion of the package price is applied toward the applicable government passport fee.
Additional government charges or third-party costs, including urgent or express processing fees, replacement fees, special delivery charges, courier fees, or other optional services, are not included unless expressly stated in the applicable service description.
Certain services may use a different pricing structure. For example, the Executive Passport Service professional fee is US$600, and Government of Canada passport fees and any applicable urgent or express processing fees are not included in that professional fee and must be paid separately.
Government fees are established by the Government of Canada and are subject to change. If an applicable government fee changes before an application is submitted, the client may be responsible for any resulting difference in cost.
Where a service package includes a government fee, mailing cost, or other third-party charge, the applicable service page will identify what is included in the package price.
3. Our Services
Canada Passport Help provides private assistance with the preparation and review of Canadian passport applications and related documentation.
Depending on the service selected, our assistance may include:
- Providing the appropriate application forms and instructions;
- Reviewing passport applications for completeness and accuracy;
- Identifying missing or incomplete information;
- Reviewing supporting documentation;
- Assessing passport photos for compliance with applicable requirements;
- Providing instructions concerning guarantors, references, supporting identification, and required documentation;
- Assisting clients with corrections or issues identified before submission;
- Providing mailing or submission instructions; and
- Other assistance specifically described in the service package purchased by the client.
Certain specialized services, including our Executive Passport Service and Birth Certificate Service, may include additional services as described on their respective service pages.
4. Our Pledge
Canada Passport Help strives to provide accurate, efficient, and professional assistance and to help clients reduce avoidable application errors, missing documentation, and unnecessary delays.
However, Canada Passport Help does not issue Canadian passports and cannot guarantee that a passport will be issued, approved, or processed within a particular period of time.
All decisions concerning the issuance, refusal, validity, limitation, suspension, or revocation of a Canadian passport are made solely by the appropriate Government of Canada authorities.
Canada Passport Help is not responsible for delays, refusals, losses, or other problems resulting from circumstances outside our reasonable control, including:
- Missing, inaccurate, or incomplete information provided by the applicant;
- Missing or unacceptable supporting documents;
- Passport photos that do not meet government requirements;
- Incorrect or incomplete government payments;
- Postal or courier delays, damage, or loss;
- Government processing delays;
- Requests from government authorities for additional information or documentation;
- Changes to government requirements, procedures, or processing times; or
- Decisions made by the Government of Canada or other authorities.
5. Private Service and Government Affiliation Disclosure
Canada Passport Help is a private passport application assistance service.
We are not a government agency, passport-issuing authority, or Government of Canada representative.
The use of Government of Canada passport forms, terminology, requirements, fee information, or links to official government resources on this website does not imply government affiliation, authorization, sponsorship, or endorsement.
Our service is optional. Applicants may obtain official passport information, forms, and application instructions directly from the Government of Canada and may apply without using Canada Passport Help.
Where a Government of Canada passport fee is included in one of our service package prices, the inclusion of that government fee does not mean that Canada Passport Help is a government agency or government-authorized passport issuer.
6. Legal Disclaimer
Information provided on CanadaPassportHelp.ca is intended to assist clients with understanding, preparing, and completing Canadian passport applications and related documentation.
Canada Passport Help does not provide legal advice or legal representation, and use of this website or our services does not create a solicitor-client relationship or other legal professional relationship.
Nothing on this website should be interpreted as a guarantee that an applicant is eligible for a passport or that a passport application will be approved, issued, or processed within a particular period of time.
Clients remain responsible for providing truthful, complete, and accurate information and for reviewing their application before signing and submitting it.
7. Accuracy of Information and Client Responsibilities
Clients are responsible for providing Canada Passport Help with accurate, complete, and current information.
Canada Passport Help relies on information and documents supplied by the client when preparing or reviewing an application.
The client is responsible for:
- Reviewing all application information before signing;
- Confirming that personal information is accurate;
- Providing genuine and valid supporting documentation;
- Providing photographs that comply with applicable requirements;
- Obtaining required signatures from guarantors, references, or other persons where applicable; and
- Informing Canada Passport Help promptly of any changes that could affect the application.
Canada Passport Help is not responsible for errors, delays, or refusals resulting from inaccurate, incomplete, misleading, or outdated information supplied by the client.
8. Ownership and Intellectual Property
The CanadaPassportHelp.ca website and its original content, including text, graphics, logos, design elements, and other proprietary materials, are owned by or licensed to 7082924 Canada Inc., operating as Passport Help Services, unless otherwise indicated.
Government forms, Government of Canada trademarks, official symbols, and third-party materials remain the property of their respective owners.
The appearance of government forms or links to government resources on this website does not indicate affiliation with or endorsement by the Government of Canada.
Website materials may be downloaded, displayed, or printed for personal, non-commercial use where permitted.
You may not reproduce, distribute, modify, republish, or commercially use our proprietary website content without prior written permission.
9. Use of the Website
You may use this website only for lawful purposes and legitimate inquiries or service requests.
You agree not to:
- Submit false, fraudulent, or misleading information;
- Place fraudulent or unauthorized orders;
- Attempt to interfere with the operation or security of the website;
- Attempt unauthorized access to accounts, systems, or information;
- Use automated systems in a manner that disrupts or improperly accesses the website;
- Upload or transmit unlawful, harmful, defamatory, or malicious material; or
- Copy or commercially exploit proprietary website content without authorization.
We reserve the right to restrict or terminate access to the website or our services where we reasonably believe these Terms and Conditions have been violated.
10. Age, Account and Payment Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
By purchasing our services, you confirm that you have the legal capacity to enter into the transaction or are authorized to act on behalf of the person for whom the service is being purchased.
You are financially responsible for services ordered through your account and for additional government or third-party fees that are not included in the purchased service package.
11. Electronic Communications and Information Security
By communicating with Canada Passport Help electronically or using our online services, you consent to receiving communications relating to your inquiry, application, account, payment, or purchased services by email or through our online systems.
We take reasonable measures to protect personal information and electronic communications. However, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.
Please refer to our Privacy Policy for further information regarding the collection, use, storage, protection, and disclosure of personal information.
12. Third-Party and Government Websites
CanadaPassportHelp.ca may contain links to Government of Canada websites or other third-party websites for the convenience of our clients.
Links to external websites are provided for informational purposes and do not imply affiliation, endorsement, partnership, or sponsorship unless expressly stated.
Canada Passport Help does not control third-party websites and is not responsible for their content, availability, privacy practices, security, or changes to their information.
Clients should consult official Government of Canada sources for the most current government requirements, fees, forms, and processing information.
13. Suspension or Termination of Services
Canada Passport Help reserves the right to suspend or terminate services where there is:
- Fraudulent or misleading information;
- Misuse of the website or our services;
- Non-payment;
- Abusive or threatening conduct;
- Failure to provide information or documentation necessary to continue the service; or
- Another material breach of these Terms and Conditions.
Termination of services does not affect rights or obligations that arose before termination.
Any refund following cancellation or termination will be determined in accordance with the applicable cancellation and refund provisions below.
14. Cancellation and Refund Policy
Unless otherwise stated for a particular service:
- Same-day cancellation: Full refund.
- Cancellation within 6 months: Refund less a US$15 non-refundable cancellation/administrative fee.
- Cancellation after 6 months: No refund.
- After professional review has begun: No refund once the application has been submitted to us for professional review or passport photo studio information has been requested.
Approved refunds will normally be returned using the original method of payment.
The time required for a refund to appear on the client’s account depends on the bank, payment processor, or credit card provider and may take up to 7 business days after the refund has been processed.
Government fees, courier charges, mailing costs, or other third-party charges that have already been paid or incurred may be non-refundable.
If a service package includes a Government of Canada fee and that fee has already been paid or incurred on the client's behalf, that portion of the package price may not be refundable.
15. Changes to Government Requirements and Website Information
Passport requirements, government fees, application forms, processing procedures, and processing times may change.
Canada Passport Help makes reasonable efforts to keep the information on this website current and accurate but cannot guarantee that government requirements or third-party information will remain unchanged.
Where there is a discrepancy between information on this website and current official Government of Canada requirements, the applicable Government of Canada requirements will govern.
16. Changes to These Terms and Conditions
Canada Passport Help may update these Terms and Conditions periodically to reflect changes to our services, business practices, government requirements, or applicable policies.
The version published on CanadaPassportHelp.ca at the time of use will apply unless otherwise required by law.
17. Privacy Policy
The collection, use, storage, protection, and disclosure of personal information submitted through CanadaPassportHelp.ca are governed by our Privacy Policy.
Please review our Privacy Policy for additional information about how we handle personal information.