1. Our Commitment to Privacy
Canada Passport Help (CanadaPassportHelp.ca) is a private passport application assistance service owned and operated by 7082924 Canada Inc., operating as Passport Help Services.
Canada Passport Help respects the privacy of our clients and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, protect, retain, and dispose of personal information when you use our website or purchase our services.
By providing personal information to Canada Passport Help, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy, subject to applicable privacy laws.
2. Personal Information We Collect
The personal information we collect depends on the service you request and may include:
- Name and contact information;
- Mailing and residential addresses;
- Date and place of birth;
- Passport and travel document information;
- Information contained in passport applications;
- Copies of identification and supporting documents;
- Passport photographs;
- Information concerning guarantors and references;
- Birth certificate information and related vital-statistics records;
- Information required to prepare, review, or assist with your application;
- Communications between you and Canada Passport Help;
- Payment and transaction information; and
- Other information you voluntarily provide in connection with the services you request.
We seek to collect only the personal information reasonably necessary to provide the requested service and meet applicable administrative, legal, and record-keeping requirements.
3. How We Use Your Personal Information
We may use personal information to:
- Create and administer your client account;
- Communicate with you about your application or service;
- Prepare and review passport applications and related documentation;
- Review supporting documents and passport photographs;
- Identify missing, incomplete, or potentially incorrect information;
- Assist with Canadian birth certificate applications and other services you request;
- Provide instructions concerning application requirements and submission;
- Process payments and maintain transaction records;
- Respond to inquiries and provide customer service;
- Maintain appropriate business and service records;
- Protect against fraud, misuse, or unauthorized activity;
- Comply with applicable legal and regulatory requirements; and
- Carry out other purposes that are explained to you and to which you consent.
We will not use personal information for a materially different purpose without obtaining additional consent where required by law.
4. Information About Other Individuals
If you provide personal information about another person, including a child, family member, guarantor, reference, or other individual, you are responsible for ensuring that you are authorized to provide that information where consent or authorization is required.
We will use such information only for purposes connected with the service requested or as otherwise permitted or required by law.
5. Disclosure of Personal Information
Canada Passport Help does not sell or rent clients' personal information.
We may disclose personal information where reasonably necessary to provide the service requested, including to:
- Authorized employees, representatives, or agents who require access to perform their duties;
- Government departments or agencies where disclosure is necessary for a service requested by the client and is authorized or permitted;
- Payment processors, website hosting providers, email providers, cloud or data-storage providers, courier or postal services, and other service providers that assist us in operating our business;
- Professional advisers where reasonably necessary;
- A person specifically authorized by the client; or
- Government authorities, courts, law enforcement agencies, or other parties where disclosure is required or permitted by law.
Service providers are expected to handle personal information only for authorized purposes and to maintain appropriate safeguards.
6. Government of Canada Applications
Canada Passport Help is a private passport application assistance service and is not the Government of Canada or a government agency.
Where our service involves assisting with a passport application or another government service, personal information may need to be provided to the appropriate government authority as part of the application process.
Canada Passport Help will not submit or disclose an application or supporting information to a government authority on a client's behalf unless this forms part of the service requested and is permitted by the applicable process.
7. Electronic Communications and Document Submission
Clients may communicate with us and provide documents through methods made available by Canada Passport Help, which may include secure online systems, email, telephone, mail, or courier.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle.
Because no electronic transmission or storage system can be guaranteed to be completely secure, clients should use the secure document-submission methods we provide whenever available, particularly when transmitting sensitive identification or application documents.
8. Service Providers and Data Processing
Canada Passport Help may use third-party technology and service providers to operate its website, process payments, communicate with clients, store information, deliver documents, or provide other business functions.
Personal information may therefore be processed or stored by service providers acting on our behalf.
Where personal information is processed or stored outside Canada, it may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.
Canada Passport Help remains responsible for personal information under its control and takes reasonable steps to require service providers handling such information on our behalf to maintain appropriate protections.
9. Security Safeguards
Canada Passport Help takes reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, alteration, or destruction.
Depending on the nature and sensitivity of the information, safeguards may include:
- Restricted access to client information;
- Password-protected systems;
- Appropriate technical security measures;
- Secure document-handling procedures;
- Administrative and organizational safeguards;
- Confidentiality requirements for personnel with access to client information; and
- Secure destruction or deletion procedures when information is no longer required.
Access to personal information is limited to persons who reasonably require it to perform their duties or provide the requested services.
10. Retention and Destruction of Personal Information
Canada Passport Help retains personal information only for as long as reasonably necessary to provide the requested services and to satisfy legitimate business, administrative, legal, accounting, fraud-prevention, or record-keeping requirements.
Sensitive application documents that are no longer required for the service will be securely deleted or destroyed in accordance with our retention practices, subject to any legal or operational requirement to retain them.
Certain basic client and business records, including contact information, transaction information, and summary records concerning services provided, may be retained for up to seven (7) years, where required or reasonably necessary for business, tax, accounting, legal, or record-keeping purposes.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.
11. Accessing or Correcting Your Personal Information
You may request access to personal information that Canada Passport Help holds about you, subject to exceptions permitted by applicable law.
You may also ask us to correct or update personal information that is inaccurate or incomplete.
We may take reasonable steps to verify your identity before responding to an access or correction request.
To request access to or correction of your personal information, please contact us using the contact information provided below.
12. Communications With Authorized Third Parties
At your request and with appropriate authorization, Canada Passport Help may communicate with another person regarding your service or application.
Before providing personal information to an authorized contact, we may request information necessary to verify the identity or authority of the person making the inquiry.
We will disclose only information reasonably necessary for the authorized purpose.
13. Cookies, Website Analytics and Similar Technologies
CanadaPassportHelp.ca may use cookies and similar technologies necessary for the operation, security, functionality, and performance of the website.
We may also use analytics or similar tools to understand how visitors use our website and to improve our services.
Where required by applicable law, consent will be obtained before non-essential cookies or similar technologies are used.
Information collected through these technologies will be handled in accordance with this Privacy Policy.
14. Marketing Communications
We do not sell or rent personal information for advertising or marketing purposes.
If you expressly consent to receive promotional or marketing communications from Canada Passport Help, you may withdraw that consent at any time using the unsubscribe method provided or by contacting us.
Withdrawing consent to marketing communications will not prevent us from sending communications necessary to provide a service you have requested.
15. Privacy Questions, Access Requests and Complaints
7082924 Canada Inc., operating as Passport Help Services, has designated Agnès Gizard as its Privacy Officer and the individual responsible for overseeing the company’s privacy practices.
Questions, concerns, requests for access or correction, or complaints regarding the collection, use, disclosure, retention, or protection of personal information may be directed to:
Agnès Gizard
President & Privacy Officer
7082924 Canada Inc., operating as Passport Help Services
Canada Passport Help
839 Beauregard Crescent
Ottawa (Orleans), Ontario
K4A 3C9
Canada
Email: info@canadapassporthelp.ca
Telephone: (888) 808-0455
We will review privacy inquiries and complaints and respond in accordance with applicable privacy requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, service providers, or applicable legal requirements.
The current version will be posted on CanadaPassportHelp.ca.
Where a material change requires additional consent under applicable law, we will seek that consent as appropriate.
17. Terms and Conditions
Use of CanadaPassportHelp.ca and our services is also governed by our Terms and Conditions.
Please review both documents to understand the terms governing our services and our practices concerning personal information.